How can we help?

Download the Ayamaz app and follow the sign-up steps. On supported devices you can also sign in with Google or Apple.

On the sign-in screen, choose the forgot-password option. We send a one-time code (OTP) to your email. Enter it with your new password. If you need a new code, wait a moment and request it again.

After several incorrect PIN attempts, PIN entry is locked for 15 minutes. You can wait, or reset your PIN in the app with a one-time code.

Some features and daily limits depend on your verification level. You can verify with your BVN or NIN in the app, and higher levels ask for documents. The limits that apply to you are shown in your wallet.

Do not share your PIN, password or one-time codes with anyone, including anyone who says they are from Ayamaz. Use a screen lock on your phone. If you think someone else has used your account, contact support straight away.

Open Wallet in the app to see your dedicated account number, then make a bank transfer to it from any Nigerian banking app. Your wallet is credited after our payment partner confirms the transfer.

Credit times depend on your bank and our payment partner, so allow a few minutes first. If it still has not arrived, contact support with the account number you paid, the amount, the time, and your bank's transfer reference.

In Wallet in the app. You can hide the balance on screen with the eye icon.

A locked wallet cannot make purchases. Contact support and tell us the email or phone number on your account.

Successful: the provider confirmed delivery. Pending: we are still waiting for the provider to confirm, and the amount stays reserved in your wallet. Failed: the provider could not complete the purchase. Reversed: the reserved amount was returned to your wallet.

No. Wait for the result or the notification, so you do not pay twice. Check Transactions in the app for the latest status. If it stays pending for a long time, contact support with the reference.

If the provider confirms that the purchase failed, the reserved amount is returned to your wallet automatically and the transaction shows in your history. If you cannot see it, contact support with the reference.

Report it within 7 days with the transaction reference, and the phone number, meter or smartcard you used. We will check with the provider and, if the service was not delivered, credit your wallet.

Open Transactions in the app and select the purchase. The reference and receipt are there, and you can share the receipt as an image.

Airtime, data, electricity tokens, cable TV subscriptions and WAEC PINs, plus bulk airtime and data. A service can be paused for a while if its provider is unavailable.

Yes. Enter the recipient's number, on the network you selected.

Not at the moment. Ayamaz supports prepaid meter tokens.

WAEC result-checker and registration PINs. Other exam bodies are not offered at the moment.

Open Profile in the app. You can change your password there and reset your transaction PIN with a one-time code.

Open Profile in the app and choose edit profile.

You can request deletion in the app from Profile, or on our account deletion page. We reply within 48 hours. That page explains what we remove and what we have to keep.