This page explains how to close your Ayamaz Data account (the Ayamaz Data mobile app and website operated by Ayamaz Ventures LTD) and ask us to delete the personal data associated with it. You can do this even if you have uninstalled the app.
Option 1 — In the app
- Open Ayamaz Data and sign in.
- Go to Profile → Delete account.
- Choose a reason (optional) and tap Request deletion.
You can cancel the request from the app any time before we complete it.
Option 2 — Without the app
Email support@ayamaz.com.ng from the email address registered on your account (or contact us at support@ayamaz.com.ng or +234 813 076 2880 (phone and WhatsApp)) with the subject "Delete my Ayamaz Data account". Please include:
- your registered phone number and full name;
- if you no longer have access to the registered email, tell us and we will verify you another way.
We will confirm your identity (for example with a one-time code sent to the phone number or email on the account) before deleting anything, to protect your account and money.
Before you request deletion
- Wallet balance: we can only complete closure when your wallet balance is zero. Use your balance for purchases first, or contact support to settle it.
- Pending orders: any in-progress transaction must finish first.
- Deleting your account cannot be undone. Your transaction history in the app will no longer be available to you.
What happens next
- Our team reviews the request and we will tell you the outcome by email or app notification within 48 hours.
- On approval we remove or replace your name, phone number and email in your profile and stop notifications. We are also working to remove sign-in credentials, device/push tokens and linked Google/Apple identifiers.
What we may keep, and why
Some information is retained after deletion for legitimate legal, financial, security and fraud-prevention reasons:
| Information | Why | For how long |
|---|---|---|
| Transaction, wallet-ledger, payment and reconciliation records; audit logs | Accounting, dispute handling, regulatory and audit obligations | 6 years |
| Identity-verification (KYC) records | Legal/regulatory or partner requirements | 5 years after your account is closed |
| One-way hashes of your phone number and email | To stop closed accounts being re-registered and to prevent fraud | Kept permanently |
Retained data is kept securely and used only for these purposes. See our Privacy Policy for details, including your other rights.
Data held by third parties
Some providers keep their own records (for example analytics and crash-reporting data at Google, and payment/verification partners' records). These follow the providers' retention rules; ask us if you need help exercising your rights with them.
Help
Questions? Contact support@ayamaz.com.ng · support@ayamaz.com.ng or +234 813 076 2880 (phone and WhatsApp) · Ayamaz Ventures LTD, Gombe, Nigeria.