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Contact

Contact support

The quickest way to get help with a purchase is from the app, where your transaction reference is one tap away.

Ways to reach us

Do not share your PIN, password or one-time codes with anyone, including support.

Have this ready

  • The transaction reference, from Transactions in the app.
  • The phone number, meter number or smartcard number you used.
  • The amount, and the date and time of the purchase.
  • For a wallet top-up: the account number you paid, and your bank's transfer reference.